Shipping Policy

Order Processing Times

Orders are typically processed and prepared for shipment within 1-2 business days after they are placed.

Please note that processing time is separate from shipping transit time.

Processing times may be extended due to:

• Temporary inventory shortages

• Order verification requirements

• Manufacturer delays

• Seasonal demand (including Christmas, First Communion, and Confirmation seasons)

• Weather events or other circumstances beyond our control

If we anticipate a significant delay, we will make reasonable efforts to notify you.

Shipping Methods and Transit Times

The shipping times displayed during checkout and elsewhere on our website refer to the estimated transit time after an order has shipped and do not include processing time.

Actual delivery dates are not guaranteed unless specifically stated by the carrier.

Available shipping methods and rates are displayed during checkout and may vary based on destination, order contents, and carrier availability.

We may utilize USPS, UPS, FedEx, or other qualified carriers at our discretion.

Standard Shipping

Estimated transit time after shipment: 5-8 business days

Expedited Shipping Options

Available for most contiguous United States destinations.

Expedited shipping options refer to carrier transit times after shipment and do not reduce order processing or production times.

Estimated transit times may include:

• 1-2 Business Day Shipping

• 2-5 Business Day Shipping

• Other expedited services offered at checkout

Carrier estimates are not guarantees and may be affected by weather, holidays, or carrier operational delays.

Selecting an expedited shipping method does not accelerate the production schedule. Expedited shipping begins only after the item has been completed and shipped.

International Shipping

International shipping options are available for many destinations.

Estimated transit times and available services will be displayed during checkout.

Some service providers will collect duties, taxes and other fees as shown on shipping charge breakout.

First Class International Mail

Estimated transit time after shipment: 10-14 business days

Please note:

• Transit times are estimates only and are not guaranteed.

• Tracking availability is limited.

• In many cases, tracking is only available until the package departs the United States or reaches the destination country's postal system.

• Tracking updates may be unavailable after the package leaves the United States.

International customers are responsible for any customs duties, taxes, VAT, brokerage fees, or import charges imposed by their country when using this method.

Delivery Delays

We are not responsible for delays caused by shipping carriers, customs agencies, weather events, labor disruptions, natural disasters, or other circumstances beyond our control.

If a carrier refunds shipping charges due to a service failure, we will refund the corresponding shipping charges paid by the customer.

14kt Gold Items

All 14kt gold items are shipped directly from the manufacturer.

These items are generally shipped within 2 business days and are shipped insured.

A signature may be required upon delivery.

Tracking Information

Shipments include tracking information.

Tracking availability varies by carrier and shipping method.

Once an order ships, tracking information will be provided whenever available.

Delivered Packages

If a carrier's tracking records indicate that a package has been delivered to the shipping address provided by the customer, the shipment will generally be considered delivered.

If a package is marked as delivered but cannot be located, we encourage customers to:

• Check with household members

• Check with neighbors

• Check common delivery locations

• Contact the carrier directly

We will make reasonable efforts to assist with carrier investigations when possible.

Lost Packages

If a package is determined by the carrier to be lost in transit, we will work with the carrier and, when appropriate, provide a replacement shipment at no additional cost.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

Additional shipping charges may apply if a package must be rerouted, returned, or reshipped due to an incorrect or incomplete address.

Questions About Your Order

If you have questions regarding your shipment, please contact us:

Patron Saint Medals
Waterfall LLC d/b/a Patron Saint Medals
psmcustomerservice@patronsaintmedals.com
970-251-8038